Shipping & Delivery Policy – Fast & Secure Shipping
1. SHIPPING POLICY
1.1 Shipping Locations
We only deliver within India and do not offer international shipping at this time.
1.2 Order Processing & Dispatch
- Orders are processed within [2] business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- Before shipping, we share a packing video to ensure quality and accuracy.
- Once shipped, you will receive a tracking number via email/SMS.
1.3 Delivery Timelines
Estimated delivery times (from the date of dispatch):
- Metro Cities: [5]–[7] business days
- Non-Metro Cities & Rural Areas: Additional 3-4 days
Note: Delivery times may vary due to unforeseen circumstances such as weather, strikes, or courier delays.
1.4 Shipping Charges
- Orders ₹500 and above: Free shipping.
- Orders below ₹500: Flat shipping fee of ₹[X].
1.5 Tracking Your Order
Once your order is shipped, you will receive a tracking number via email/SMS. You can track your package on our courier partner’s website.
1.6 Lost, Delayed, or Damaged Shipments
- If your order is delayed beyond the estimated timeframe, please contact us at admin@shilostylz.com.
- If the package is lost or damaged, notify us within [2] days of the expected delivery date.
- We are not responsible for delays due to incorrect shipping addresses provided by the customer.
1.7 Incorrect Address & Non-Delivery
- Ensure your shipping details are accurate before placing the order.
- If an order is returned due to an incorrect address, re-shipping charges will apply.
- Orders not accepted on delivery will not be refunded.
1.8 No Cash on Delivery (COD)
We do not provide Cash on Delivery (COD). All orders must be prepaid using UPI, Credit/Debit Cards, Net Banking, or Digital Wallets.
2. Cancellation Policy
2.1 Order Cancellation Before Shipping
- ✔️ If you wish to cancel an order, you must do so before it is shipped.
- ✔️ Once the order has been dispatched, it cannot be canceled or refunded.
3. Return & Refund Policy
3.1 No Returns for Change of Mind or Preferences
We do not accept returns or exchanges if you change your mind after the order is shipped.
3.2 Eligibility for Returns (Damaged Items Only)
- ✔️ The item is damaged upon delivery, and the issue is reported within [2] days of receiving the order.
- ✔️ The item is unused, unworn, and in original packaging.
- ✔️ Unboxing video or photos of the damaged product must be provided for verification.
Non-Returnable Items: Personalized/custom-made jewelry, gift cards, and items marked as "Final Sale" are not eligible for return or refund.
3.3 How to Initiate a Return for a Damaged Item
- Email us at admin@shilostylz.com with your order details and proof of damage (unboxing video).
- Our team will review your request and confirm if the return is eligible.
- If approved, we will provide instructions on how to return the product.
- Once received and inspected, we will process a refund or send a replacement, as per your preference.
3.4 Refund Process
- Once your return is approved and received, refunds will be processed within [7] business days to the original payment method.
- Refund timelines depend on the bank or payment provider.
3.5 Exchange Policy
We only offer exchanges for damaged products. If stock is unavailable, you will receive a refund instead.
4. Contact Us
For any shipping, return, or refund-related queries, reach out to us:
📧 Email: admin@shilostylz.com
📞 Phone: +91- 8122182212
